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Bringing you exciting news, industry tips and stories worth telling.

Want More Engaged Employees? Start with a Purpose

A while back, I was on the phone with one of our customers. He uses the Managers Red Book. We were talking about process and operations and time management. The conversation then turned to an organization’s mission and vision and how to engage people in championing it on a regular basis.

He told me that his purpose was to serve his clients. Ordinarily, this wouldn’t have caught me by surprise.... Continue Reading

One Lesson That Will Improve Your Customer Service

In business you get what you want by giving other people what they want. - Alice Macdougall, restaurateur.

Earlier this year, I was a on a business trip to Chicago when low and behold, the airline lost my luggage. Through the process of getting it back I found it quite funny that, as the customer, I had to do all the legwork—call this number, and call this department, backtrack to the last time... Continue Reading

Wanna Get Hired? Mobilize Your Job Hunt

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So you’re looking for a restaurant job. Maybe... Continue Reading

FSR Magazine Reveals Top 10 Restaurant Groups

Full-Service Restaurant Magazine recently published the list of the top 10 restaurant groups based on their 2013 sales. The big players remained the same, with the exception of Ignite Restaurant Group, which boasts the Joe's Crab Shack, Romano's Macaroni Grill and Brick House Tavern + Tap brands.

Here's a look at how these big restaurant groups stacked up last year.

1. Darden Restaurants

Brands... Continue Reading

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