#Tipworthy Waitress Receives $1,000 Tip and More

Something weird was happening to Chelsea Roff. Not long after starting her normal shift at LA Spring Street Smoke House, the hardworking waitress received a $1,000 tip. 

Her next guest gave her a fully paid trip to Hawaii. The next table offered her the chance to live out her dream job as a yoga instructor. And then finally, keys to a brand new car and the arrival of her long-time mentor.

So w... Continue Reading

Better Managers Blog Gets a Whole Lot of Awesome!

Today, we’re excited to welcome our Better Managers blog community to the Red Book Connect blog family!

We had many great years over at blog.bettermanagers.com, and as our companies merged, we decided it was time to do a little redecorating. So, starting today, we’re merging the Better Managers blog with our parent Red Book Connect blog.

Here, you’ll find the content you’ve come to rely on, pl... Continue Reading

We’re Loco for Tacodeli’s Team Members!

Lets take a minute to taco ‘bout an Austin, Texas institution: Tacodeli. Though it’s only been around since 1999, this little piece of “gourmet” taco heaven has been serving some of the best breakfast and lunch tacos in the Music Capital of the World.

Before the sun is up, customers snag a spot in line to order their favorite dish served up just the way they want it. And employees are bright ey... Continue Reading

The High Turnover Challenge

In the restaurant and hospitality industry, high turnover is the norm and one of the most challenging aspects of management. Yet, it can be extremely frustrating not being able to retain good employees and continuously deal with the stress of trying to fill positions with good candidates. It can be a lengthy and costly process, and one that we would all love to avoid.

So how do you lessen your... Continue Reading

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