One Sentence That Will Change The Way You Communicate

Misinterpretation. Misunderstandings. Missed opportunities.

There are a lot of misfires when it comes to communication between managers and team members.

Sometimes, managers over communicate. Other managers don’t communicate enough. And even when you’ve got the right balance of communication, your message may be misinterpreted.

So, what do you do when you communicate and you get no action and... Continue Reading

5 Ways to Create Customer Loyalty in Your Restaurant

My husband and I ate out Friday night at a restaurant some friends told us about. The restaurant wasn’t new, we didn’t have a coupon or special offer, and it wasn’t exactly convenient to where we live. We decided to go there because we trusted the recommendation of friends and appreciated the chance to try something new. Our experience was one of great service from a cheerful server who seemed t... Continue Reading

On the Fly! Put Your Money Where Mobile Is?

This week’s edition of On the Fly! focuses on the great debate that’s happening between amazing tableside service and the latest mobile restaurant technology.

There’s really no argument that back of house technology solutions help owners and managers make better labor management decisions. But consumer-facing technology – like the tablets restaurant chain Chili’s Grill and Bar just rolled out - h... Continue Reading

Quick Pick Product Updates: PIN-tacularly Simple Login and more

Here's what our own back-of-house teams have been working on to make your restaurant operations way easier.

Digital Red Book

PIN Login

You've got a full house, your kitchen is cranking out calamari like it's about to go extinct. The last thing you want to think about is logging in with your full username and password every time. Ain't nobody got time for that.

Now in the Digital Red Book set... Continue Reading

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